Resolved -
Dear Customer,
We would like to inform you that the incident has now been resolved and is officially closed. Our teams remain vigilant and fully mobilized to ensure the continued security and reliability of our services.
As a reminder, we strongly encourage all users to use a secure, unique password, as mentioned in our previous communication.
Thank you for your trust and cooperation throughout this process.
CELESTE Support Team
Jun 20, 13:45 CEST
Update -
Dear Customer,
As part of our ongoing security measures, this morning, we have sent you an email requesting that you change your password. This action is precautionary and intended to help protect your account.
If you have not yet done so, we strongly encourage you to follow the instructions in the email and update your password as soon as possible.
If you have any questions or did not receive the email, please contact our support team.
Thank you for your cooperation.
Best regards,
CELESTE Support Team
Jun 19, 14:39 CEST
Update -
Dear Customer,
We would like to inform you that a security incident was recently detected on our email infrastructure, affecting a limited number of customer accounts. While the current impact appears to be contained, our teams are treating the situation with the utmost seriousness and have immediately launched a thorough investigation.
What we are currently doing:
A full technical analysis is underway to assess the origin and potential scope of the incident.
A plan to update key components has been initiated.
Structural security improvements are being deployed across the platform.
We also remind you of the following best practices:
Regularly change your passwords.
Use strong, unique passwords for each account.
Monitor your accounts for any unusual activity.
We will continue to keep you informed as the situation evolves.
Thank you for your trust. Please do not hesitate to contact us if you have any questions.
Best regards,
CELESTE Support Team
Jun 18, 09:50 CEST
Update -
Dear Customer,
Our technical teams remain fully mobilized to resolve the issue affecting email delivery. Diagnostic and remediation actions are still actively underway.
We will keep you informed as soon as new information becomes available.
Thank you for your patience and understanding.
Best regards,
CELESTE Support Team
Jun 17, 10:54 CEST
Update -
Dear Customer,
We would like to inform you that the situation has proven to be more complex than initially anticipated. Despite the significant resources and corrective measures already deployed, the issue has not yet been fully resolved.
However, progress is being made. Our teams continue to work intensively to mitigate the impact and move steadily toward a full resolution.
We remain fully committed to resolving this incident as quickly as possible and will continue to keep you updated.
Thank you for your understanding and continued trust.
Best regards,
CELESTE Support Team
Jun 16, 17:38 CEST
Update -
Dear Customer,
The email delivery issue is still being actively addressed by our technical teams.
We remain in an active resolution phase, and our teams are continuing their efforts to restore the platform's performance. We will keep you informed of any significant progress.
Thank you for your continued patience and understanding.
Best regards,
CELESTE Support Team
Jun 16, 12:47 CEST
Update -
Dear Customer,
A large-scale spam mailing was sent from the email platform, resulting in a significant system overload. This caused major congestion on the platform, leading to slowdowns, service disruptions, and the rejection of certain messages.
Corrective actions have been implemented Friday, and the system was currently in a phase of gradual decongestion.
The situation had improved on Saturday morning following initial corrective actions. Unfortunately, a new wave of spam was sent on Saturday evening, which impacted the platform once again. Further corrective measures were applied, leading to a noticeable improvement. However, the situation has not yet fully stabilized.
Our teams remain fully mobilized to continue the analysis and ensure a complete return to normal operations.
Best regards,
CELESTE Support Team
Jun 16, 08:18 CEST
Update -
Dear Customer,
We apologize for the delay in providing this update.
New corrective actions have been implemented; however, they have not yet led to a full resolution of the incident. Our technical teams remain fully mobilized and are continuing to work tirelessly to resolve the issue.
We will provide our next update around 04:30 PM.
We thank you for your ongoing patience and understanding, and we will keep you informed as soon as we have further updates.
Best regards,
CELESTE Support Team
Jun 13, 15:07 CEST
Update -
Dear Customer,
Our technical teams are still actively working on resolving the problem.
Remediation efforts are still ongoing, and at this stage, we are not able to provide an estimated time for resolution.
We understand the impact this may have and appreciate your continued patience. Further updates will be shared as soon as we have more information.
We will provide our next update by 02:00 PM.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best regards,
CELESTE Support Team
Jun 13, 11:25 CEST
Update -
Dear Customer,
Our technical teams are actively working on resolving the problem.
Several corrective actions have already been carried out, but they have not yet fully resolved the issue. Remediation efforts are still ongoing, and at this stage, we are not able to provide an estimated time for resolution.
We understand the impact this may have and appreciate your continued patience. Further updates will be shared as soon as we have more information.
We will provide our next update by 11:00 AM.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best regards,
Support Team
Jun 13, 09:11 CEST
Identified -
Dear Customer,
We have identified that the email delivery issue is related to our anti-spam mechanisms. Our technical teams are actively working on resolving the problem.
Several corrective actions have already been implemented; however, they have not fully resolved the issue. Based on our current assessment, we do not expect the incident to be fully resolved today.
We remain fully committed to restoring normal service as soon as possible and will continue to keep you informed of our progress.
We will provide our next update tomorrow at 09:00 AM.
Thank you for your continued patience and understanding.
Best regards,
Support Team
Jun 12, 15:48 CEST
Update -
Dear Customer,
We would like to inform you that the root cause of the email delivery issue has not yet been identified. Our technical teams are continuing their investigation and are actively performing diagnostic actions to pinpoint the origin of the problem.
We understand the importance of this service and assure you that resolving this incident remains our top priority. We will keep you updated as soon as we have further information to share.
We will provide our next update by 03:30 PM.
Thank you once again for your patience and understanding.
Best regards,
Support Team
Jun 12, 14:08 CEST
Update -
Dear Customer,
We would like to inform you that the root cause of the email delivery issue has not yet been identified. Our technical teams are continuing their investigation and are actively performing diagnostic actions to pinpoint the origin of the problem.
We understand the importance of this service and assure you that resolving this incident remains our top priority. We will keep you updated as soon as we have further information to share.
We will provide our next update by 02:00 PM.
Thank you once again for your patience and understanding.
Best regards,
Support Team
Jun 12, 12:40 CEST
Update -
Dear Customer,
Our teams are continuing to investigate the email delivery issue. In-depth analysis is still in progress, and we are working closely to identify the root cause.
At this time, we do not yet have an estimated time for resolution. We remain fully committed to resolving this incident as quickly as possible and will keep you informed of any significant developments.
We will provide our next update by 12:30 AM.
Thank you for your continued patience and understanding.
Best regards,
Support Team
Jun 12, 11:00 CEST
Investigating -
Dear Customer,
We are currently experiencing a technical issue with our servers that is affecting email delivery. Our technical teams are actively investigating the problem and working diligently to resolve it as quickly as possible.
We will provide our next update by 11:00 AM.
We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Best regards,
Support Team
Jun 12, 09:38 CEST
